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The casino never updated the player on the case and it remained unresolved. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average. The casino’s Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings.
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The player experienced delays due to pending KYC verification and had scheduled a verification call with the casino. After successfully completing the verification, the player was able to withdraw the funds. We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. The cashback system ensures that even when luck isn’t on your side, you still get rewarded for your gameplay. The higher your status, the better the rewards and the lower the wagering requirements.
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